Business Process Outsource is the outsourcing of business functions generally performed by white-collar and clerical employees to achieve various benefits for the clients. They are as follows cost savings, better quality and ability to focus on core competence. BPO involves outsourcing processes that do not core to a company; however, are essential for the smooth operation of the company. The customer transfers the complete responsibility of these functions to the vendor who guarantees specific service quality standards. Such processes include customer service, payroll processing, inventory management, etc.
In Sri Lanka, there are many BPO companies. We Data Intimate is newest to the industry, but in our team, we have promising young crowd which will do surprises to clients in work. Our company is unique, but in our team, we have far experienced people who have experience in leading the BPO industry. Our main objective is to focus on the problems that our client face and give them the best solution to there problem and at the end make them satisfy.
In business process outsourcing we are dominant in any data entry which is as follows -:
- Image Annotation Services
- Plain Data Entry
- MicroData Entry
- Converting Files
How we work
Step 1
Receiving the data from the customer.
Step 2
Then will be assigned to the concerned division.
Step 3
To avoid conflicts and duplication, the data will be assigned to the appropriate Team Leads.
Step 4
Team Leads will pass on the information and set tasks for their team members.
Step 5
The team members will prepare the documents.
Step 6
The prepared documents will be transferred to the Quality Checkers.
Step 7
If there are any errors, they will resend the documents to the team members, if there is none they will approve the report.
Step 8
Then the documents are sent for verification to the Quality Assurance stage.
In the final stage of the Data Entry Process, the Data Entry Team sends the completed and verified documents to the customer.
The following are BPO advantages:
- Cost Reduction:-
Outsourcing helps organizations cut costs and save money, and is one of the most important reasons for people opting to outsource their business process. BPO has given rise to a talented pool of employees available at low wages results in substantial cost reductions, which in turn results in better revenues for the company
Availability of Experienced Professionals:-Recruiting new employees and training them involves much hassle and is a massive cost to the company. When tasks are outsourced to an already established company with all the resources, the troubles of hiring and training is conveniently avoided
- Ability to Focus on Core Business:-
Since a considerable, a chunk of the business is outsourced to a service provider, the top management of the company can focus its attention on core operational areas. This also leads to better employee productivity and helps them make better and more informed business decisions
- Excellent Source of Customer Feedback:-
Most BPO employees are in direct contact with the customers, as a result of which they can receive first-hand feedback about products and services. This valuable feedback, in turn, helps the company to improve upon the services provided
- Access to the Latest Updated Technologies:-
Buying a licensed version of the latest software and other technologies is very expensive. This proposition is also risky, especially for small to medium-sized businesses who can’t afford to dedicate a steady budget to buy the latest technologies. Therefore, it becomes difficult for a company to stay updated with the latest developments. Outsourcing to companies that already have access to the technology and have the relevant expertise, therefore, proves to be more advantageous for global organizations
- Excellent Employment Opportunity:-
The BPO industry is one of the highest job providers in most countries. It is ranked second in terms of the number of jobs created in some of the Asian countries. The remuneration provided to the employees is also one of the best in the industry, which is one of the significant reasons for youngsters to work in BPO. The BPO industry has employed a lot of talented youngsters and has single-handedly changed the GDP of various small countries.
Using our products give clients extra benefits, such as cost-saving, final quality product. Our team is capable of outcome any product with the result which the client’s needs will full fill. So using our products will get extra benefits for our clients. Trusting is the most suitable way to do future works.
Data Intimate provides the best bpo solutions to the clients because we know how to satisfy the client with their given requirement. Act of being on time and being able to do the tasks in the required time is one of the primary entity in our organization.
